A Tale of Two Jeans

Date Fri, March 23 2018

This is your captain speaking with my latest shopping fiasco. Well, “fiasco” is a bit of a stretch. “Mishap” is perhaps a better word.

So, I recently purchased a pair of black jeans from Old Navy. I’ve been wearing their jeans for about a year and like that they make jeans for short women (and tall women and curvy women) that don’t break the bank. I’ve got a couple pair that I regularly wear but wanted to add a black pair to my closet, especially with a concert coming up.

I found a pair with a little distressing. I bought them. These are the jeans.

Mid-Rise Raw-Edge Rockstar Ankle Jeans for Women

I waited. They were delivered. I tried them on. That’s when I noticed that they were ankle jeans. I misread the description, assuming that “it was a raw-edge ankle” of regular jeans, not a raw-edge on ankle jeans. it’s a easy enough mistake to make, and I could have avoided this had I read a little closer. But I wasn’t alone. Many of the reviews mention that the length is an issue for them. I wasn’t super phased because I bought them in petite and figured I’d just move up a length and wear the jeans like that.

However, the reviews also alerted me to something else I had missed: the jeans I received were not the jeans in the photo. Sure, they’re both black skinny jeans with unfinished edges. But they have different distressing. Upon closer inspection, the photo on Old Navy’s site has noticeable distressing at the knees, but it also has multiple spots of distressing down both legs. The pair i received had even more noticeable distressing across the knees and only one or two distressing areas elsewhere. Many people prefer the style in the photo, which I assume is the older style.

The length was the real deal-breaker for me, so I looked up whether my local store had any longer jeans in the same style in stock (they did — but in regular and not short). I headed there to find them, only be lead to a table by an employee and to find no jeans in my size. She double-checked stock and wound up running around the entire store to find them right where we started but under another pile of jeans.

So i try them on and quickly realize, there are the jeans in the photo on the site. And while the leg fit and length is good, the distressing is pretty overwhelming, and there’s less give at the waist. I ultimately wound up exchanging for those jeans because they are good enough and will do well for a concert. But I would rather have had the proper length in the new style. If I had more time, I would have have them process an exchange online to get that style.

This isnt the first time I had a similar issue. I fell in love with a pair of jeggings from Rue21, but they changed the style. Unfortunately, they hadn’t updated the product photo, so I bought two pairs to replacing the pairs that had worn out only to find that they were too long, baggy in some spaces, and too tight in others. Awkward.

I think with something like this, it’s important that retailers update their photos, even though it takes time and money to do so. Customers want to know what they’re getting. While the differences in these jeans may not be a deal-breaker to me, they definitely were to others.

While I’m an avid online shopper most of the time, this is exactly the sort of thing that makes people wary of buying things, especially clothes, from the Internet. I’m just lucky it happens to me so infrequently!

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