No, I Would Not Recommend Namecheap

Date Thu, April 12 2018

If you’re an avid reader of Reviews by Cole or my personal blog, you’ve probably noticed some downtime lately. It’s really much closer to “a lot” if I am being honest, and I plan to be incredibly honest in this post. I go to update any of my blogs, they take forever to load, and go down. And it’s all because of my host.

It’s not good for me as a website owner. It doesn’t help you as someone who wants to keep up with me or get my recommendations.

My host does seem to make it easier for hackers to blast attacks at my site and then blame me for this.

That host? Namecheap.

I basically moved to Namecheap, as the name suggests, it’s cheap. I believe the host I had been using before had raised prices or gotten rid of shared hosting altogether. This isn’t my first rodeo, though. I’ve used plenty of shared hosting. I know how it goes. And I’m sick of these clowns.

See, I periodically run into strange issues — my site using too many resources even though it’s a small site with few plugins and I use a cache, strange errors, emails not getting through, so on and so forth. I contact tech support as a last resort. I am a proficient Googler.

As someone who is tech-savvy, tech support can be a bit painful from the getgo. I need whoever I am speaking with to skip the basic script because I’ve tried all that. I am having an issue that’s more unusual than what their script provides for, and we have to get that out of the way before I can hope for some real answers.

Rest assured that I am not exaggerating when I describe Namecheap’s support as the worst I have ever received  — except for that one company that never even replied or answered my emails.

Every.single.time. I need to contact Namecheap, I brace myself. Because I go through the rigmarole of trying to explain my issue that’s already beyond basic questions. Then, I am stuck with someone who does not understand or cannot answer because they must contact someone else, invariably someone with whom I cannot speak directly.

Every.single.time. I’ve resorted to contacting Namecheap’s tech support, I had to Google the answer myself, either because it took so long for them to reply or because they tried to give me troubleshooting steps that I could not take because of the very problem.

It’s painful.

So when I griped on Twitter (without tagging Namecheap) and they replied that I should contact tech support, I almost replied “lol.”

Now, part of my issue is that Namecheap provides “unmetered” bandwidth, which means there’s no technical limit specified but their Terms of Service give them the right to force you to upgrade if you reach some mysterious limit and causes the system to block access to my site temporarily when the server detects “high’ usage.

Benefit from unmetered bandwidth. We don’t limit the amount of bandwidth your site can use so long as it complies with our Hosting Agreement. We’ll let you know if your usage presents a risk to the stability, performance or uptime of our servers, and you may be required to upgrade. But so long as you utilize bandwidth in the normal operation of a personal or small business, you should not have any problems. Any violations tend to be seen with sites that use hosting for file sharing or storage.

So they can force you to pay more but they can’t do simple things such as, oh, upgrading PHP so my site will run faster? Nah. I’ve been waiting on that for quite some time. I doubt it will happen.

I’m not sticking around to find out. My plan expires in just a few months, and I am gone.

Ironically, I sit down to write this just one year and a day after my last and most serious frustration with Namecheap (although, the downtime due to using “too many resources” happens several times per week). I sent a wall of text email to them to which a superior finally replied — and agreed — with my issues. They submitted two free weeks of hosting. Wow.

It’s been long enough that the next issue is on the horizon. It’s inevitable, and I want to be out of there before it occurs.

I also want to ensure that none of my readers go through what I have. If you can afford it, go anywhere else for your hosting needs.

And just in case you don’t want to take my word for it:

On HostJury, Namecheap’s highest rating is for the price (71% — still a C-!). Uptime and support have lower ratings. Yikes.

Like I said, I can’t recommend Namecheap, and few others would, either.

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